Privacy Notice

Introduction

Blueshoe (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store and share your personal data when you visit our website, use our technology platform, or interact with us in any other way.

By using our website or services you acknowledge that you have read and understood this Privacy Notice. If you have any questions, please contact us using the details provided at the end of this page.

Information we collect

We may collect personal data that you provide to us directly, such as your name, email address, phone number and company name when you sign up for an account, subscribe to a plan, or contact us for support. We also collect certain data automatically when you visit our website, including your IP address, browser type, device information, pages viewed and referring URLs.

When you use our platform, we collect and process documents, questions, and other materials you provide in order to deliver our services. All such materials are treated as confidential and protected by encryption, isolation, and strict access controls.

How we use your information

We use the personal data we collect to provide, maintain, and improve our services, respond to your enquiries, process subscriptions and payments, send you marketing communications where you have opted in, and comply with applicable legal obligations. Service data — including documents and interactions — may also be used to operate, secure, and improve the platform’s performance, accuracy, and reliability over time.

Your data is scoped to your account. Documents and interactions are never shared with or made accessible to other clients.

Legal basis for processing

We process your personal data on the basis of your consent, the performance of a contract with you (including our subscription terms of service), our legitimate business interests, or compliance with a legal obligation, depending on the context and purpose of the processing.

Sharing your information

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our platform and delivering our services — such as cloud infrastructure providers, AI model providers, payment processors, and analytics platforms. All third-party processors are contractually obligated to handle your data securely and only for the purposes we specify. AI model providers are bound by data processing agreements that prohibit using your data to train provider models.

Data retention

We retain your personal data and uploaded documents for as long as your account is active, or as required by applicable law. When you cancel your subscription, document context is retained for 90 days to facilitate reactivation. After this period, we will securely delete or anonymise your data upon request.

Security

We implement robust technical and organisational measures to protect your personal data and uploaded documents against unauthorised access, alteration, disclosure or destruction. We are SOC 2 certified, and all data is encrypted at rest and in transit. While no method of transmission or storage is completely secure, we are committed to safeguarding your information to the highest practicable standard.

Your rights

Depending on your location, you may have the right to access, correct, delete or port your personal data, as well as the right to restrict or object to certain processing activities. To exercise any of these rights, please contact us using the details below. We will respond to your request within the timeframe required by applicable law.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic and personalise content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Notice.

Changes to this notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this notice periodically to stay informed about how we protect your data.

Contact us

If you have any questions or concerns about this Privacy Notice or how we handle your personal data, please contact us at privacy@blueshoe.com.